Terms and Conditions for The Right Steps Counselling

Introduction

Welcome to The Right Steps Counselling. As a provider of professional trauma and family counselling services, I am committed to supporting you on your journey to emotional and psychological well-being. These terms and conditions are intended to ensure a clear understanding between us as we work together. By accessing or using my services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use my services.

Services

I offer specialised counselling services focused on trauma and family dynamics. My approach is designed to provide support, insights, and practical strategies to help you and your family navigate through challenging times and foster healthier relationships.

Eligibility

The services provided by The Right Steps Counselling are available to individuals who are at least 18 years old or minors who have obtained the consent of a legal guardian. By engaging with my services, you confirm that you meet the age requirement or have obtained appropriate consent.

Appointments and Cancellations

1. Booking: Appointments can be booked by contacting me directly through my email at aliona.lebed@gmail.com or by phone at +44 775396 3702.
2. Cancellation Policy: Please provide at least 24 hours notice if you need to cancel or reschedule an appointment to avoid a cancellation fee. This allows me to offer the slot to another client in need. Cancellations made less than 24 hours before an appointment may incur a fee equivalent to the session rate.

Fees and Payment

1. Fees: Fees for counselling sessions will be communicated to you prior to the commencement of the services. I strive to maintain transparency about all costs to ensure there are no surprises.
2. Payment Methods: I accept various forms of payment, including credit cards, debit cards, and bank transfers. Specific payment instructions and terms will be provided at the time of booking.

Confidentiality

Confidentiality is paramount in my practice. I am dedicated to maintaining the highest level of confidentiality with all information disclosed during counselling sessions. Your personal information and any records of our sessions will be handled with the utmost care and respect for your privacy. Information will only be disclosed with your written consent or as required by law.

Intellectual Property Rights

Materials provided during counselling sessions, including handouts, worksheets, and digital content, remain the intellectual property of The Right Steps Counselling. These materials are provided for your personal use and are not to be distributed or used for any commercial purposes without my explicit written consent.

Limitation of Liability

While I am committed to providing you with high-quality counseling services, the outcomes can vary widely based on numerous factors that are often outside of our control. As such, I do not guarantee specific results. I shall not be held liable for any direct, indirect, incidental, consequential, or exemplary damages arising from your use of my services.

Changes to Terms and Conditions

I reserve the right to amend these terms and conditions at any time. All amendments will take effect immediately upon their posting on my website. By continuing to access or use my services after such changes, you agree to be bound by the revised terms.

Dispute Resolution

In the unlikely event of a dispute arising from these terms and conditions or in connection with my services, I would first seek to resolve the matter through direct communication and mediation. If these efforts are unsuccessful, the dispute will be resolved under the jurisdiction and laws of the United Kingdom.

Contact Information

Should you have any inquiries or require assistance regarding these terms and conditions or any aspect of my services, please do not hesitate to contact me at aliona.lebed@gmail.com or +44 775396 3702.

Agreement

By using my services, you affirm that you have read, understood, and agree to be bound by these terms and conditions. You acknowledge that these terms constitute a binding agreement between you and The Right Steps Counselling, effective as of the date of your first use of my services.

Thank you for choosing The Right Steps Counselling. I look forward to supporting you on your path to healing and personal growth.